Privacy policy

PROCESSING OF PERSONAL DATA
The chief processor of the personal data of pet.ee online store is Anasis OÜ (registry code 14498200), located at Tallinn Lehe 27a-2, 13417 Harju County. The Merchant transmits personal data necessary for making payments to the following authorized processors: Maksekeskus AS, Swedbank AS, LHV Pank AS, SEB Pank AS.

What personal data is being processed
- name, phone number and e-mail address,
- delivery address;
- Bank account number;
- cost of goods and services and payment related information (purchase history);
- customer support information.

The purpose for which personal data are processed
Personal information is used to manage customer orders and deliver goods.
Purchase history data (date of purchase, item, quantity, customer details) is used to compile an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to refund payments to the customer.
Personal data such as email, phone number, customer name is processed to resolve issues related to the delivery of goods and services (customer support).
The web store user IP address or other network identifiers are processed to provide the web store as an information society service and to generate web usage statistics.

Legal basis
Personal data are processed for the purpose of executing the contract with the client.
The processing of personal data takes place in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

Recipients to whom personal data are transmitted
Personal information is passed to online store customer support to manage purchases and purchase history, and to resolve customer issues.
The name, phone number and e-mail address will be forwarded to the transportation provider of consumer’s choice. In the case of goods delivered by courier, the address of the customer shall be provided in addition to the contact details.
If the online store is accounted for by a service provider, personal data will be transferred to the service provider for accounting purposes.
Personal information may be transferred to information technology service providers if this is necessary to ensure the functionality of the web store or data hosting.

Security and data access
Personal data is stored on the servers of Roller Äritarkvara OÜ located in the territory of a Member State of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries that have been assessed by the European Commission as having an adequate level of data protection and to US companies that are affiliated with the Privacy Shield framework.
Access to personal information is available to online store staff who can access personal information to resolve technical issues related to the use of the online store and to provide customer support.
The Web Store implements appropriate physical, organizational and IT security measures to protect personal information from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
The transfer of personal data to authorized processors of the web store (eg transport service provider and data hosting) is subject to agreements with the web store and the authorized processors. Controllers are obliged to provide appropriate safeguards for the processing of personal data.

Access and rectification of personal data
Personal information can be accessed and corrections made to the online store user profile. If the purchase is made without a user account, personal information can be accessed through customer Support.

Withdrawal of consent
If personal data is processed with the customer's consent, the customer has the right to withdraw the consent by notifying customer support via email.

Preservation
Closing an online store customer account will delete personal information unless it is necessary to maintain such data for accounting or consumer dispute resolution purposes.
In the case of disputes concerning payments and consumer disputes, personal data shall be retained until the claim has been complied with or until the limitation period has expired.
The personal data necessary for accounting purposes shall be kept for seven years.

Deletion
You must contact customer support via email to delete your personal information. The request for erasure shall be replied to within not more than one month and the period for erasure shall be specified.

Casting
Requests for the transfer of personal data by e-mail shall be replied to within a maximum of one month. Customer Support identifies and informs you of personal data that is subject to transfer.

Direct marketing messages
The email address and phone number will be used to send direct marketing communications, subject to customer consent. If the customer does not wish to receive direct marketing notices, either select the appropriate reference in the footer of the email or contact customer support.
If personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of their personal data, including profiling analysis for direct marketing purposes, by notifying customer support via email ( .

Solving arguments
Disputes related to the processing of personal data are solved through customer support (info@pet.ee).
The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

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